Privacy Policy

Reflective Frame Atelier (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website and services related to children’s cycling coaching.

Information we collect

• Contact details: name, email address, phone number, and city.
• Child-related details voluntarily provided by parents/guardians to tailor coaching (e.g., age range, experience, considerations).
• Transactional data: selected programs and purchase history.
• Technical data: IP address, device information, and cookies (see Cookies section).

How we use information

• Provide and personalize coaching services.
• Communicate about bookings, schedule updates, and safety guidance.
• Improve our website, programs, and customer experience.
• Comply with legal obligations and enforce our Terms.

Legal bases for processing

Where applicable, we rely on consent, contract performance, legitimate interests (e.g., site security, service improvement), and legal obligations.

Sharing of information

We do not sell personal information. We share limited data with service providers who help us deliver services (e.g., scheduling tools, payment processors), under confidentiality obligations. We may disclose information if required by law or to protect safety, rights, or property.

Children’s privacy

Our services are arranged by parents or legal guardians. We collect child-related information only from parents/guardians and only as needed to provide services. If we learn we collected personal information directly from a child without verifiable parental consent, we will delete it.

Data retention

We retain personal information only as long as necessary for the purposes described, to comply with legal obligations, or to resolve disputes.

Security

We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

Your rights

Depending on your location, you may have rights to access, correct, delete, or port your data, and to object to or restrict certain processing. To exercise rights, contact us at [email protected].

Cookies

We use cookies and similar technologies to remember preferences (such as theme), analyze site usage, and improve features. You may disable cookies in your browser; some features may not function properly.

International transfers

We may process information in countries other than where you reside. We take steps to use appropriate safeguards for such transfers.

Third-party links

Our site may link to third-party sites. We are not responsible for their privacy practices.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version with an effective date.

Contact

If you have questions, email [email protected] or visit our Contact page.